FAQ

1. What types of fabrics do you sell?

We sell a wide range of high-quality fabrics for various purposes, including apparel, quilting, bag making, and home decor. We focus on natural fibers and textiles with sustainability certifications such as organic, OEKO-Tex 100, and GOTS.

2. What does OEKO-TEX 100 and GOTS mean?

OEKO-TEX 100 is a certification given to products that have been tested for 1000+ harmful chemicals and have been deemed harmless to human health. Learn more here: https://www.oeko-tex.com/en/our-standards/oeko-tex-standard-100

GOTS stands for Global Organic Textile Standard. In order for a product to achieve a GOTS certification it must meet rigorous standards for ecological and social criteria, chemical use, and organic fiber content at all processing stages. Learn more here: https://global-standard.org/the-standard/gots-key-features

3. What is deadstock?

Deadstock fabric is extra material has been made by a manufacturer and is no longer being used for it's intended purpose. This excess may simply be thrown away into landfills. Buying deadstock fabric is often a sustainable option because this means the fabric will be used and loved rather than thrown away.

4.What are your shipping costs?

Within US: We offer USPS shipping based on weight. You will be able to choose your shipping class at check out based on your needs. We offer free USPS Ground Advantage shipping on all orders over $100 USD! Orders that are very large may incur extra shipping charge, but we will email you if that is the case.

International: Shipping is calculated based on package weight and destination. Customer is responsible for any import tax or duties.

5. Where do you ship?

We ship internationally! If your country is not included in the drop down menu, please send us a message at contact@ambivertfabrics.com

6. How long will it take to get my order?

Within US: Processing times are typically 1-3 business days. Packages are sent with USPS ground advantage which usually takes 3-5 business days. You are welcome to choose a quicker shipping class at checkout and those shipping times will be displayed. Processing times may be longer during large sales.

International: Processing times are typically 1-3 business days. Freight times are variable to which type of shipping you choose and are indicated at check out.

7. Do you have a physical storefront?

Currently we are purely e-commerce based.

8.Something I love was sold out, will you be restocking it?

Often times, yes! If you see something that has sold out, feel free to reach out to us and ask about a restock. Some of the fabrics we offer are deadstock. In these cases, a restock is not always possible, but it can never hurt to check! You can email us at: contact@ambivertfabrics.com

9. What is your return policy?

We want you to be completely satisfied with your purchase. If there is a problem with your order, please contact us at contact@ambivertfabrics.com within 14 days of delivery date. We'll provide you with instructions on how to return the fabric for a refund minus a 15% restocking fee. Buyer pays for return shipping and items must be in original condition, unwashed, and uncut. Samples are not returnable or refundable.

10. There was an issue with my order. How do I contact customer service?

Please email us at contact@ambivertfabrics.com. We will iron it out!

11. Can I order fabric samples?

Of course! We understand the importance of seeing and feeling the fabric before making a purchase. Simply browse our website, select the fabric you're interested in, and choose the "Swatch" option. Samples are typically $1.50 each.